At Zev Utensilz, we take pride in providing high-quality cookware, small appliances, and storage appliances to our valued customers. Your satisfaction is our priority. This Returns & Refund Policy explains how we handle returns, exchanges, and refunds for purchases made through our website.
Return Eligibility
We accept returns only in the following cases:
- The product received is defective or damaged upon arrival.
- The product received is incorrect or does not match your order.
To be eligible for a return, items must be unused, in their original packaging, and reported within 7 days of delivery. Any signs of use, damage, or alteration may make the item ineligible for return.
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return, including items that have been used, installed, or come in contact with food. Please ensure you verify your order before confirming your purchase.
Return Process
- To request a return, contact us at [email protected] with your order number, product details, and reason for return.
- Our team will review your request and, if approved, provide instructions for return or replacement.
- Returned items must be shipped back in their original condition and packaging. Customers are responsible for the return shipping unless the product was defective or incorrect.
Refunds
Zev Utensilz operates with a cash on delivery (COD) payment method only. Refunds are processed in the following ways:
- In cases where a refund is applicable, it will be arranged via a mutually agreed-upon method, depending on your location and order details.
- Refunds or replacements will be processed within 7–14 business days after the returned item is received and inspected.
Order Cancellations
You may cancel your order before it is shipped by contacting us at [email protected]. Once an order has been shipped, cancellations cannot be processed.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please email us within 48 hours of delivery at [email protected] with clear photos and a brief description. We will arrange a replacement or exchange at no additional cost.
Late or Missing Refunds
If you have been approved for a refund but have not received it after the processing period, please contact us at [email protected] for assistance.
International Returns
Zev Utensilz operates worldwide. Return shipping times and costs may vary based on your location. Customers are responsible for ensuring the product is safely returned in its original packaging.
Policy Updates
We reserve the right to modify or update this Returns & Refund Policy at any time. Any changes will be posted on this page with the updated effective date.
Contact Us
For any questions, concerns, or return requests, please reach out to us at [email protected]